Refund and Cancellation Policy
This Policy explains how cancellations, rescheduling, and refunds are handled for consultations booked through 10xhomeopathy.in, operated by Mulla Nihal. It is intended to be read together with our Terms and Conditions and Privacy Policy.
1. Booking Confirmation
Once payment is successfully made, you will receive a confirmation email/message along with your consultation date and time. Please check this confirmation carefully and contact us immediately at drmullanihal@gmail.com or +91 63603 79748 if any detail is incorrect.
2. Rescheduling
- You may reschedule your consultation free of charge if you notify us at least 24 hours before your scheduled slot.
- Requests to reschedule made less than 24 hours before the slot will be accommodated on a best-effort basis and may not always be possible on short notice.
3. Cancellations by You
| When you cancel | Outcome |
|---|---|
| More than 24 hours before the scheduled slot | Full refund, or free reschedule (your choice) |
| Between 6–24 hours before the scheduled slot | 50% refund, or free reschedule (your choice) |
| Less than 6 hours before, or a no-show | Non-refundable; one free reschedule offered as a goodwill exception |
4. Cancellations or Delays by Us
If we need to cancel or reschedule a confirmed consultation (e.g., due to illness or an emergency), you will be offered, at your choice:
- A full refund, or
- A free reschedule to the next available slot.
We will not cancel a confirmed, paid booking without a genuine reason, and we will not charge you any cancellation fee in situations where the cancellation is on our part.
5. Technical Issues
- If a scheduled video/audio consultation cannot take place due to a technical failure on our end (e.g., platform outage), you are entitled to a full refund or a free reschedule.
- If the issue is due to your own connectivity or device problems, we will make reasonable efforts to reconnect within the scheduled window; if the consultation cannot be completed as a result, it will be treated as a reschedule request under Section 2, at our discretion.
6. Nature of Homeopathic Treatment — What Refunds Do Not Cover
Homeopathic treatment is individualised, and outcomes vary from person to person. A completed consultation — where the scheduled session took place and advice/a case assessment was provided — is not eligible for a refund on the basis of dissatisfaction with the clinical outcome or the time taken to see results. This is explained to you clearly before you book, and is not a limitation added after the fact.
This clause does not affect your right to a refund under Sections 3, 4, and 5 above, where the service itself was not delivered as booked.
7. Medicines
- Once homeopathic medicines have been dispatched to you, they cannot be returned or exchanged, in line with standard practice for pharmaceutical and health products, for hygiene and safety reasons.
- If you receive medicines that are damaged, incorrect, or not as prescribed, contact us within 48 hours of delivery with photos/video of the item received, and we will arrange a replacement or refund for that item at no additional cost to you.
8. Refund Method and Timeline
- Approved refunds are processed to your original payment method (card/UPI/net banking) via our payment gateway.
- Refunds typically reflect in your account within 7–10 business days of approval, depending on your bank/payment provider. If you do not see the refund within this window, please contact us and we will follow up with the payment gateway on your behalf.
9. How to Request a Cancellation or Refund
Write to us at drmullanihal@gmail.com or message us on +91 63603 79748 with:
- Your name and the date/time of your booking,
- Your payment reference/transaction ID,
- The reason for your request.
We aim to respond to all cancellation and refund requests within 2 business days.
10. Changes to This Policy
We may update this Policy from time to time. The version in force at the time of your booking is the one that applies to that booking. The latest version will always be posted on this page.
11. Contact Us
Mulla Nihal
Email: drmullanihal@gmail.com
Phone/WhatsApp: +91 63603 79748
Address: Indiranagar, Bangalore, Karnataka (virtual address)