Privacy Policy
This Privacy Policy explains how Mulla Nihal ("we", "us", "our"), operating 10xhomeopathy.in ("Website"), collects, uses, stores, shares, and protects your personal information, including sensitive health information, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By using this Website or booking a consultation, you consent to the practices described in this Policy.
1. Information We Collect
a. Information you give us directly:
- Name, age/date of birth, gender, contact number, email address, and location, provided when you book a consultation or contact us.
- Medical and health information — symptoms, medical history, family history, lifestyle details, photographs/videos you choose to share, and any other information you provide during case-taking. This is treated as sensitive personal data.
- Payment-related information you enter at checkout. Note: card, UPI, and full payment details are collected and processed directly by our payment gateway partner (e.g., Razorpay) and are not stored on our own servers.
b. Information collected automatically:
- Basic technical data such as IP address, browser type, device type, and pages visited, via cookies or analytics tools (e.g., Google Analytics), for the purpose of understanding and improving the Website.
c. Information from other channels:
- If you contact us via Instagram DM, WhatsApp, or email, we may retain that correspondence to respond to you and, where relevant, to your case record.
2. Why We Collect This Information
We use your information to:
- Provide, schedule, and follow up on your consultation;
- Understand your case and recommend appropriate homeopathic care;
- Process payments and send booking/payment confirmations;
- Communicate with you about your consultation, including reminders and follow-ups;
- Improve our services and Website;
- Comply with applicable legal, regulatory, and record-keeping obligations;
- With your separate consent, send you general health content or updates — you can opt out at any time.
We do not use your health information for advertising or sell it to third parties, under any circumstances.
3. Consent
3.1 By booking a consultation and sharing your health information, you provide explicit consent for us to collect and process this sensitive personal data for the purpose of providing telemedicine consultation, consistent with applicable AYUSH telemedicine guidelines.
3.2 You may withdraw consent at any time by writing to us at drmullanihal@gmail.com, understanding that this may affect our ability to continue providing consultation services to you.
4. How We Share Your Information
We do not sell or rent your personal information. We may share limited information with:
- Payment gateway providers (e.g., Razorpay), solely to process your payment;
- Courier/logistics partners, only if medicines are being dispatched to you, and only to the extent needed for delivery (name, address, phone number);
- Hosting/cloud service providers, who store data on our behalf under confidentiality obligations;
- Regulators or law enforcement, only where required by applicable law.
Any third party we share data with is expected to hold it securely and use it only for the purpose it was shared.
5. Data Storage and Security
5.1 We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, consistent with the standards expected under the IT Rules, 2011.
5.2 No method of transmission or storage is 100% secure; while we work to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your consultation and health records for as long as necessary to provide ongoing care and to meet applicable medical record-keeping and legal obligations, and will delete or anonymise data thereafter unless a longer retention period is required by law.
7. Your Rights
Subject to applicable law (including the Digital Personal Data Protection Act, 2023, as it comes into force), you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data, subject to our legal/record-keeping obligations;
- Withdraw consent for further processing;
- Raise a grievance regarding how your data is handled (see Section 10).
To exercise any of these rights, write to us at drmullanihal@gmail.com.
8. Cookies
Our Website may use cookies and similar technologies to remember preferences and understand usage patterns. You can control or disable cookies through your browser settings; some parts of the Website may not function as intended if you do so.
9. Children's Privacy
This Website and our services are not directed at children. Consultations for minors must be booked and consented to by a parent or legal guardian, who is responsible for the accuracy of information provided on the minor's behalf.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievance regarding the processing of your information, you may contact:
Email: drmullanihal@gmail.com
Address: Indiranagar, Bangalore, Karnataka (virtual address)
We will acknowledge and address grievances within the timelines prescribed under applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted here with a revised "Last updated" date.
12. Contact Us
Mulla Nihal
Email: drmullanihal@gmail.com
Phone/WhatsApp: +91 63603 79748
Address: Indiranagar, Bangalore, Karnataka (virtual address)